Choosing a Provider
Finding appropriate home health and hospice care providers requires some research.
You will need to talk with your healthcare provider to evaluate your home health or
hospice care needs. When looking for a provider, consider the following:
Evaluating the quality of a provider
When evaluating the quality of a provider, you may encounter the following terms:
Licensure. Some states require providers to have licenses to operate. Basic legal and operating
requirements as directed by the state must be met to obtain a license.
Bonding. A bond is a type of insurance policy for a provider. To become bonded, a provider
must pay a set amount. The bond protects the provider from bankruptcy in the event
of a lawsuit by a consumer.
Certification. State certification by state health departments makes a home health or hospice care
provider eligible for Medicare (and sometimes Medicaid) payments. To become certified,
a provider must meet basic federal and state standards in patient care and financial
management. Certified healthcare professionals are certified by their respective national
organizations. The certification usually requires passing a national test or work
Accreditation. Nationally recognized accrediting organizations evaluate and accredit quality healthcare
services. A provider must voluntarily seek out this accreditation. Some organizations
who accredit home health care include:
Accreditation Commission for Home Care, Inc.
Community Health Accreditation Program
Joint Commission on Accreditation of Healthcare Organizations
National Committee for Quality Assurance
National Home Caring Council
Questions to ask when choosing a provider
When choosing a provider, consider asking the following questions:
How many years has the provider been serving the community?
Does the provider have literature describing its services, cost, and funding?
Is an evaluation of the patient's home healthcare needs required? Is there a written
plan of care for the patient?
When are caregivers available?
Is there a nursing supervisor on-call 24 hours a day?
Can the provider ensure patient confidentiality?
How is quality of care and services monitored?
What types of payments are accepted?
The National Association for Home Care & Hospice will provide you with the most comprehensive database of agencies available in the