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Management Team

Melissa L. Allen, Program Administrator

Judith Sterry

Melissa Allen the Program Administrator for Pathology and Laboratory Medicine at the University of Rochester Medical Center. In this role, she is responsible for overseeing the department's clinical services at Strong Memorial Hospital and all affiliated locations, overseeing administrative support of research activities and education, and managing the contracting process with internal and external partners. Melissa previously served as director of operations from 2017 to early 2021.

As a licensed medical technologist, Melissa’s career with the University began in 1999 as a bench technologist in the cytogenetics laboratory. Over the years Melissa has held various technical and administrative positions in the laboratory, including supervisor for the point of care testing laboratory and manager for pre analytical operations. Melissa received her bachelor’s degree in biology and chemistry from the State University of New York at Cortland and her master’s in business administration-medical management from the Simon School of Business.

William G. Andrews, Director of Information Technology

William AndrewsBill Andrews is the director of information technology for Pathology and Laboratory Medicine at the University of Rochester Medical Center. In this role, Bill has oversight responsibilities for systems management, decision support, desktop support and applications development and support.

Bill received a bachelor’s degree in chemistry at SUNY Brockport, followed by his master's degree in business administration at Salem State College. In 2010, he received a master's degree in medical management at the Simon Graduate School of Business. Bill has experience as an administrator in a variety of settings, having held several positions in the Boston area. He was the director of finance at Winchester Hospital from 1997-2001, before joining Pathology and Laboratory Medicine in 2001 as LIS project director.

Frances F. Gersonia, Director of Quality Assurance and Regulatory Affairs

Frances GersoniaFran Gersonia is the director of quality assurance and regulatory affairs for Pathology and Laboratory Medicine at the University of Rochester Medical Center. In her role, Fran’s responsibilities include quality assurance, regulatory affairs and compliance for Strong Memorial Hospital, Highland Hospital and Ridgeland Road.

Fran received a bachelor's degree in medical technology at Rochester Institute of Technology and is a licensed medical technologist. She has valuable experience as a medical technologist and supervisor, having held positions at the University of Rochester Medical Center and ACM Medical Laboratory. Most recently, Fran held two administrative positions at ACM Medical Laboratory; as quality assurance officer from 2003 to 2005 and director of clinical trials quality assurance from 2005 until joining the department in 2008.

Vicki VanDeWalle, Director of Performance Improvement and Projects

Vicki VanDeWalleVicki VanDeWalle is the director of performance improvement and projects for Pathology & Laboratory Medicine. She a LEAN/Six Sigma Blackbelt and oversees the department’s major projects including integrating services with affiliates hospitals and lab redesign and relocations. She is responsible for promoting natural synergy in workflow, layout, and design for Pathology’s lab areas and staff. In this capacity, Vicki functions as a trainer of LEAN experts within the department and represents the department in many of UR Medicine's multidisciplinary projects.

Prior to joining the University in 2004, Vicki worked 14 years at ACM Laboratories overseeing a variety of pre-analytical operations. She then served as the pre-analytic operations manager at URMC for nine years, ultimately assuming responsibility for Specimen Management, Phlebotomy, Couriers, and Client Services. Her success modernizing those diverse operations led to her current appointment, allowing Vicki to use her skills more broadly and with wider impact.

Rosemary A. Ziemba-Ball, Director of Finance

Rosemary Ziemba-Ball

With over 30 years of extensive laboratory experience, Rosemary brings keen insight to her role as associate director of finance. In addition to managing numerous operating and capital budgets, Rosemary works closely with department managers and directors to guide the business growth of the hospital’s clinical laboratories.

A licensed medical technologist, Rosemary began her career as a phlebotomist and bench medical technologist, and moved through supervisory ranks at major health centers such as Mount Sinai Hospital and the University of Connecticut Health Center. Most recently, Rosemary served as administrative director for clinical and laboratory services at Highland Hospital. Rosemary received a bachelor's degree in natural sciences from the University of Rochester, a master’s degree in business administration-medical management, and an MBA from the University Rochester’s Simon School of Business Administration.