Skip to main content

Coronavirus (COVID-19): Visitor Restrictions, Resources, and Updates

Explore URMC
URMC / Complex Care Center / For Patients / Appointment Information / COVID 19 Corona Virus Updates

COVID 19 Corona Virus Updates

To the Complex Care Center patients and families:

We have all watched with concern as the number of the novel corona virus (COVID-19) cases steadily rises around the world, in the U.S., and in New York State.  There has now been one case of corona virus confirmed in Monroe County.  We at the Complex Care Center are committed to being proactive and keeping our patients, families and staff healthy.  As such we are working to continue to provide access to our services while also being mindful of limiting unnecessary contact for people who may be more vulnerable to severe illness should they acquire this novel corona virus. 

We know that social distancing is effective in slowing down or stopping the spread of a disease.  As such, we will be offering telemedicine visits for our highest risk populations.  In the event that more strict guidelines are necessary, then we will broaden access to these telemedicine visits.  We will send a more detailed message with information on telemedicine visits in the next few days. 

We are screening every patient with a series of questions related to COVID-19 and if they screen positive, they will be brought back immediately to an exam room.  They will not be allowed to wait in the waiting room.  Our staff will be performing more frequent cleanings of the waiting rooms and patient areas.  If you are coming in for respiratory symptoms (but do not screen positive at the front desk for possible COVID-19) then we ask that you wear a mask while waiting in the waiting room.  If you feel like you may be affected by COVID-19, please call our office and ask to speak to our nursing staff, please do not come directly to the office. 

The best way to protect yourself from any virus is common sense and good hygiene practices: cover your cough, wash hands with soap and water for 20 seconds or use an alcohol based hand sanitizer, stay well hydrated and rest, avoid close contact with people who are sick.

Please do not hesitate to contact us should you have further questions or concerns.For more information on the corona virus, we recommend visiting the cdc website

Thank you for your understanding and patience as we work to meet your needs and adapt our services as this public health situation evolves.


Link to setting up My Chart

Link to consent for TeleMedicine appointment - TeleMedicine-Consent

Link to telemedicine appointment instructions - Telemedicine-Instructions

Email signed consent to:

Information regarding food resourcesLinks-for-food-resources

Hand sanitizer from Black Button Distillery Black-Button-Distillery




Mental Health and Psychosocial Considerations during COVID 19 mental-health-considerations


Hand Sanitizer made by Black-Button-Distillery


Free Webinar - COVID 19 and people with I/DD presented by the Golisano Foundation





OPWDD Staffing Guidance


Ariadne Lie, MD                                Tom Santillo, MHA                           Dayle Ewanow, BS, RN

Medical Director                               Practice Manager                             Nurse Manager