Highland Hospital Financial Assistance
Please Note: The following information is specific to Highland Hospital. If financial assistance information is needed for a different hospital, please visit their financial assistance page.
Highland Hospital will attend to the needs of those who are financially disadvantaged and act with integrity in all endeavors—treating all patients with dignity, respect, and compassion.
This financial assistance policy was created to establish fair, flexible, and equitable payment arrangements, when needed, without placing an undue burden on patients/guarantors.
Highland Hospital can provide Financial Counseling and Financial Case Management. This program assists patients and families in their efforts to secure insurance for outpatient, inpatient, and aftercare services. The program is staffed by experts in insurance verification, Medicaid assistance, community outreach, and liaison to commercial and public insurance entities.
Discounts may be available for a broad range of services for eligible patients at or below 4 times the federal poverty level. Eligible patients at or below 2 times the poverty level are eligible for 100% charity assistance for such services.
Financial Assistance Guidelines
Financial Assistance applications can be evaluated before you have an appointment, when you come to the hospital to get care, when the bill comes in the mail, or afterwards. Approvals are made either on an account-by-account basis or for a specific period of time. The provision of urgent or emergent health care is never delayed pending a financial assistance determination.
Financial Assistance applicants may be screened for Medicaid eligibility either by a Strong Memorial Hospital Patient Financial Counselor or our Financial Assistance Officer(s). Applications must be completed and submitted with four consecutive paystubs, Social Security Income or Other documentation that explains the current household gross income. While not required, the previous year's income tax return may also be submitted. In certain circumstances a Medicaid Notice of Decision may also be requested.
Submit an Application
Financial Assistance Office, Box 888
601 Elmwood Avenue
Rochester, NY 14642
National Health Service Corps (NHSC) Sites Financial Assistance Program
We offer a separate sliding fee discount program based on income and family size for services provided at the Hospital’s National Health Service Corp (NHSC) Locations. To apply, see our list of the currently approved, pending, and proposed NHSC locations.