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Coronavirus (COVID-19): Visitor Restrictions, Resources, and Updates

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St. James Hospital / Visitor Restrictions

Visitor Restrictions

Visitation Restrictions in Effect at St. James Hospital Beginning 3/17 at 6 p.m.

In accordance with the Steuben County Health Department, and in response to the anticipated rise in COVID-19 cases regionally, staff members in the St. James inpatient unit have begun informing families that they will no longer be able to visit inpatients.

  • The only stated exception is one guardian for pediatric patients.
  • Exceptions for extreme circumstances, such as end-of-life or proxies of patients who can’t make health decisions will be limited and made on a case-by-case basis.

This is a system-wide UR Medicine announcement to be re-evaluated March 29. We appreciate the community’s cooperation as we manage this ever-changing situation, to keep our patients and staff safe.

Doctors Will Reschedule Some Preventive Care or Elective Appointments to Free Up Resources for Immediate Care

As a precaution to address the anticipated rise in COVID-19 cases regionally, St. James Hospital/UR Medicine today announced that it has begun to reschedule some patient appointments and redeploy resources to ensure treatment of acute care needs at its hospital, clinics, and physician offices, through March 29. The changes are taking effect now and will be re-evaluated March 29 to determine if they are still necessary.

Physician and clinic offices will contact some patients to reschedule appointments and surgeries, or to offer alternative care such as a telephone consult. The changes will help to reduce infection risk through social distancing, while freeing up capacity and resources to care for patients who are acutely ill.

Bryan O’Donovan, president and chief executive officer for St. James Hospital, said the move will help to ensure our local health system has the staff and resources it needs to care for all patients.

"Under the leadership of our elected officials and Steuben County Public Health, our community is taking bold actions to slow the potential spread of COVID-19 cases," O’Donovan said. "It’s our job to support those actions while preparing to provide care for all patients who may need it as the number of COVID-19 cases rises globally despite our best efforts."

Reducing the volume of office appointments and elective procedures will enable St. James Hospital to continue providing necessary care with in the event staff members who are unable to work because schools and child-care facilities are closed, who are redeployed to care for other patients, and who may need to be quarantined for potential exposure to novel coronavirus. O’Donovan emphasized that St. James Hospital/UR Medicine has no plans to close the hospital, physician offices, or clinics.

To maintain safety, St. James will also continue to mask all patients who present at the hospital with respiratory symptoms, and follow isolation protocols.

The Department of Health advises that you stay home if you are not feeling well and experiencing minor symptoms, such as:

  • Fever
  • Cough
  • Body aches
  • Shortness of breath

Should the condition worsen please call your primary care provider or the Steuben County Public Health Office at 1-800-724-0471. St. James is working with Steuben County Public Health to determine when testing should be conducted on patients presenting with COVID-19 symptoms.

Until further notice, visitors to St. James Hospital must use the main Lobby entrance only. Patients who have appointments at the Medical Office Building (7309 Seneca Rd.) will be directed to two entrances D and B, as other entrances/exits will be restricted. St. James has completed the move of its new hospital as of March 17.

Resources for COVID-19 Information

To learn more about COVID-19, visit: