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St. James Hospital / Visitor Restrictions

COVID-19 Updates

Our primary goal at UR Medicine is to provide the best quality of care in an environment that is safe for everyone. To protect our patients, their loved ones and staff, we must manage their exposure to any illnesses that are easily spread.

We Are Observing Limited Visitor Restrictions

We are pleased to begin limited visitation in the inpatient unit.  The safety of our patients, staff, and visitors is our #1 priority.

With guidance from the New York State Department of Health and UR Medicine, the following visitor restrictions are effective February 15 at 2:00 p.m. There are exceptions for patients on comfort care:

  • Inpatient visitors are allowed daily from 2:00 p.m. – 6:00 p.m.
  • Only ONE visitor at the bedside for up to 4 consecutive hours per day
  • A 2nd visitor may be identified, but cannot visit on the same day
  • Visitors must be at least 18 years old.
  • Visitors are not allowed to visit patients who are COVID-19 positive or awaiting COVID-19 test results.
  • On weekdays, visitors will be screened at the main entrance, and on weekends at the emergency department entrance.
  • After initial screening, visitors must register at the inpatient unit for a temperature and symptoms check and have their information entered electronically. 
  • Before entering patient rooms, the safety protocols will be reviewed with each visitor.  He or she will be asked to sign an attestation acknowledging he/she understands and agrees to adhere to the guidelines.
  • Visitors must wear appropriate personal protective equipment in the hospital and will be expected to follow appropriate hand hygiene practices
  • All social distancing protocols are to be followed in patient rooms, including no physical contact and 6-foot distancing, per New York State Department of Health guidelines. 
  • Outside food, drinks, flowers, and gifts may not be brought into patient rooms. 
  • While in the facility visitors must remain in the patient’s room and must leave the hospital at the end of the visit.

Thank you for helping us maintain a safe environment at St. James Hospital.  If you have questions please call our patient relations line at (607) 247-2365 or the main switchboard at (607) 247-2200.

Masking Requirements

As the number of COVID-19 cases increases in our community and region, UR Medicine, in collaboration with Rochester Regional Health, has implemented "universal masking" to help slow the spread of the virus. Learn more about the masking requirements.

  • All St. James staff, vendors or other visitors must wear a mask while in any common or shared areas of the hospital at 7329 Seneca Rd. and medical office building at 7309 Seneca Rd. This includes the lobby, hallway, patient unit, patient exam rooms, cafeteria, etc. 
  • Only patients who are COVID-19 positive or show symptoms of COVID-19 will be masked.

Safety Precautions for Outpatient Appointments: We've Got You Covered

St. James is pleased to announce that we are rescheduling imaging procedures, elective surgeries, PT visits, and specialty appointments!

Your safety is our #1 priority. Here are the steps we are taking to keep you safe during your visit:

  • We will call you in advance of your appointment to ask if you have any symptoms.
  • We are still limiting access in our buildings and screening everyone (staff and patients) at the entrance.
  • All doctors, nurses and staff in our clinics are wearing masks, and we’ll also provide a mask to you when you arrive if you don’t have one.
  • We also require all of our employees to screen themselves for symptoms daily before they come into work, and we’ll screen you for symptoms the day of your visit.
  • We are following meticulous infection control practices, including disinfection, wearing gloves, and hand washing.
  • We are limiting the number of visitors accompanying patients, and have rearranged and/or removed furniture in our waiting rooms to enforce strict social distancing practices. For added safety, you have a driver please have that person wait in the car.
  • We’re also being careful about who we ask to come for in-person appointments, and when possible are using telemedicine to reduce the number of patients coming to our practices at the same time.

Your provider might have some additional precautions, which the staff will discuss with you in advance.

We know that COVID-19 is likely to be in our community for many months. We don’t want you to delay your visits and possibly get sicker or have complications, so it’s much safer for you to receive the care you need now.

If you have any questions or concerns, call the provider office where your appointment is scheduled, or call our infection prevention manager at (607) 247-8106 (email Tracy Harvey).

Expanded Telehealth Services

In an effort to protect patients and staff from potential COVID-19 exposure, UR Medicine/St. James primary care, orthopaedics, podiatry, and specialty care offices are now offering telehealth appointments to some patients in lieu of in-person visits.

Patients of St. James primary care, orthopaedics, podiatry, and specialty care (oncology, general surgery, neurosurgery, cardiology, otolaryngology/ENT, urology) can interact with their provider via phone, computer, tablet, email, or video chat. Patient information is transmitted securely through the UR Medicine portal. Telehealth visits are covered by most insurances, and associated copays are being waived during the COVID-19 pandemic.

Providers in those outpatient offices are temporarily staggering their schedules to minimize exposure, while continuing to cover all acute patient needs and messages. Non-clinical staff are also working remotely as much as possible.

To Schedule an Appointment

Primary care: (607) 385-3700
Orthopaedics and podiatry: (607) 385-3740
Specialty care: (607) 385-3820

Some Preventive Care or Elective Appointments Rescheduled

As a precaution to address the anticipated rise in COVID-19 cases regionally, St. James Hospital/UR Medicine announced that it has begun to reschedule some patient appointments and redeploy resources to ensure treatment of acute care needs at its hospital, clinics, and physician offices, to at least May 1. 

Physician and clinic offices will contact some patients to reschedule appointments and surgeries, or to offer alternative care such as a telephone consult. The changes will help to reduce infection risk through social distancing, while freeing up capacity and resources to care for patients who are acutely ill.

Reducing the volume of office appointments and elective procedures will enable St. James Hospital to continue providing necessary care with in the event staff members who are unable to work because schools and child-care facilities are closed, who are redeployed to care for other patients, and who may need to be quarantined for potential exposure to novel coronavirus. O’Donovan emphasized that St. James Hospital/UR Medicine has no plans to close the hospital, physician offices, or clinics.

To maintain safety, St. James will also continue to mask all patients who present at the hospital with respiratory symptoms, and follow isolation protocols.

The Department of Health advises that you stay home if you are not feeling well and experiencing minor symptoms, such as:

  • Fever
  • Cough
  • Body aches
  • Shortness of breath

Should the condition worsen please call your primary care provider or the Steuben County Public Health Office at 1-800-724-0471. St. James is working with Steuben County Public Health to determine when testing should be conducted on patients presenting with COVID-19 symptoms.