URMC / Employee Assistance Program / News & Events / UR Medicine EAP Blog Stress Management: Dealing with Difficult People “Dealing with difficult people” is one of the most queried topics in workplace wellness. There are 92 titles on Amazon.com that contain this phrase. Real Power in a Smile If you are on the front line of customer service, you’ve heard it a thousand times—“Smile!” What you may not know is the effect of smiling. Is Pessimism Bad for Your Heart? A pessimistic attitude increases the risk for death from heart disease, a new study reports. I Can’t Sleep! Seventy-five percent of adults have reported experiencing sleep problems at least a few nights a week or more within the past year. Hot Tip for Resisting Holiday Overeating Here come the holidays—and the eating and the guilt. 12345678910