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UR Medicine


Crisis Call Line

Available 24 hours a day, seven days a week for people coping with mental health issues but who do not feel the need to visit the hospital.

woman on cell phone

A crisis is a moment when your mental health issues have become overwhelming, and you find it difficult to cope with the stresses of daily life.

What should I do in a crisis?

Follow your safety plan. 

Strategies developed with your mental health professional to ease the crisis. 

Assess the situation. 

Understanding how serious your situation is can help you know whom to call. 

Seek help. 

Feeling suicidal, overwhelmed, scared, panicked, depressed or anxious?

Call (585) 275-8686

What to expect when you call 


What will I hear first?

When you call into the Crisis Call Line you will hear a brief message asking you to remain on the line until you are connected. 


Who will I speak with?

The URMC Crisis Call Line is staffed by master's level counselors, who are trained in crisis management. 


What should I expect to hear from the counselor?

The counselor will listen to you, help you talk through the problem and suggest possible solutions.


What if I need additional help?

The counselor will help you connect to local services, including referrals to the Mobile Crisis Team if you live in Monroe County.

Additional Resources 


Rochester Mental Health Walk-in Crisis Centers

Please call the center for current walk-in hours before traveling to their location.  The centers listed below are not affiliated with URMC.  

Behavioral Health Access and Crisis Center
Rochester Regional Health
65 Genesee Street, Entrance at 11 Chili Avenue. Rochester, NY 14611
Monday - Friday 9am -9pm
(585) 368-3950

Hope Place
Villa of Hope 
1099 Jay Street, Building. Rochester, NY 14611
3pm-11pm, 7 days a week, Peer run
(585) 325-3599

Open Access Program
Dephi Rise, Substance use challenges
835 West Main Street. Rochester, NY 14611
24 hours a day, seven days a week
(585) 627-1777

Self-Help Drop-In Support Services
Mental Health Association
344 N. Goodman St. Rochester, NY 14607
5pm - 9pm, 7 days a week, Peer run
(585) 325-3145 ext.300



Mobile Crisis Team

If you live in Monroe County, we can bring help to you.


211 Life Line

Information on crisis services in the Finger Lakes Region.