Highland Family Medicine is a medical practice where walk-ins are welcome. So when the area saw its first signs of COVID-19 they knew they had to take action to ensure patient and staff safety.
At 777 South Clinton they quickly closed off the front entrance and set up nurses and medical assistants as screeners at the back door. If a patient had COVID symptoms they were escorted to what they called the Respiratory Care Clinic in the closest suite to the entrance, Suite 200.
Initial screening questions were about travel, respiratory symptoms, cough, and fever. That progressed to adding other symptoms as they were determined to be signs of COVID, temperature taking, and mask and hand sanitizer distribution.