Coronavirus (COVID-19) Updates
UR Medicine Primary Care Launches Telemedicine and Video Visits
UR Medicine Primary Care has begun offering scheduled telemedicine appointments to help protect our patients, staff and community during the coronavirus pandemic.
What are Telemedicine and Video Visits, and Why Are They Being Used Right Now?
Given the Covid-19 pandemic, we need to replace most in-person clinic visits with phone calls or video-conferencing.
Using Telemedicine and Video Visits, when appropriate, encourages social distancing, which could reduce the spread of the virus. This is incredibly important to help protect older people who are at higher risk of becoming seriously ill if they contract coronavirus.
How Do I Get Support?
A Zoom Help Line for patients who are doing telephone or video visits is available by calling 1-844-455-8762. Calls will be answered Monday through Friday, 8 a.m. to 4:30 p.m.
BUT, We Are Also Still There For You If You Need an In-Person Visit
UR Medicine Primary Care offices are open to treat patients on-site if the doctor, nurse practitioner or physician assistant thinks you need to be examined in person.
It is CRUCIAL to call the office and outline your symptoms so the office can determine the optimal kind of visit.
UR Medicine Primary Care providers are reviewing their lists of upcoming appointments to identify which ones might qualify for a Telemedicine or Video Visit. It is vital to remain in close contact with your provider around chronic illnesses such as diabetes, hypertension, etc.
Telemedicine & Video Visit FAQs
Please note: Other departments within UR Medicine may be using telemedicine in different ways. Our staff will make every attempt to provide clear instructions, and patients are encouraged to ask questions. Also, as the concerns around COVID-19 change, telemedicine plans may shift as well.