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Supervisor Services

Performance issues are challenging for supervisors and employees alike. Life-Work Connections is an excellent resource for supervisors with employees who have performance difficulties. We provide consultation to supervisors on workplace situations and performance concerns, guidance on making referrals to EAP, workshops and training for staff education, as well as monthly newsletters for supervisors.

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To view older newsletters, visit the Supervisor Newsletter Archive.


The staff of the employee assistance program is available for consultation with administrators, supervisors, managers and team leaders about concerns, behaviors and performance of individuals on your team. The goal of the EAP consultation process is to help supervisors alleviate workplace problems. The problem will be defined and then the manager and EAP counselor will develop a plan of action to address the issue.


Suggested Referral

It’s hard to tell someone that problems are jeopardizing their job, and even harder for an employee to accept that personal issues have become so serious. As a supervisor or manager, you are often in the best position to help employees who are experiencing problems that affect their lives and/or job performance. When you become aware of such problems, you can encourage employees to seek the assistance and support of Employee Assistance Program and give them information regarding how to do that. 

Training for Supervisors and Managers

EAP Supervisory Training

The EAP Supervisory Training teaches managers and supervisors how to address concerns they have with those who report to them. Attendees will learn that EAP can be a resource when addressing an employee with job performance concerns.

EAP Supervisor Series

Enroll in our upcoming EAP Supervisor Training Sessions through MyPath.

Interested but concerned about parking? Call us at (585) 276-9110.

Alternatively, we welcome you to request that the session be streamed online. With permission of the presenter, some programs will be streamed online during the live presentation. These presentations will be streamed using a new Web conferencing platform called Zoom. See our instructions about how to use this new technology.

Supervisor Series - May 22, 2018

Supervisor Series - April 24, 2018

Supervisor Series - October 24, 2017

Supervisor Series - October 11, 2017

Supervisor Series - September 19, 2017