UR Medicine Orthopaedics & Physical Performance
Telemedicine refers to remote visits with your provider using telephone or video instead of an in-person visit. It allows you to speak with your provider without traveling to a hospital, office or clinic. You will receive the same quality of care and attention from your provider without having to meet in-person. If your visit is conducted using video, you will even be able to see your provider on your screen.
Telemedicine is appropriate for a wide range of health services; however, for emergency situations such as heart attack, stroke, or broken bones, please reach out to your provider for guidance or visit one of our Urgent Care locations or the Emergency Department.
Most insurance companies are now providing coverage for telemedicine visits. There may be a cost associated with your visit, such as a copay, but you should check with your insurance provider to confirm how much you can expect to pay.
Medical information shared with your provider during this visit will be documented and safeguarded just as it would during an in-person visit. To maximize security and confidentiality, it is recommended that you complete your telemedicine visit in a quiet, private location where you can speak freely and without interruptions.
After scheduling a telemedicine visit, you will receive a secure link via email or a MyChart message. If you do not have MyChart, you can sign up easily and quickly.
Telephone visits only require a telephone. Video visits require a computer, tablet or smartphone with internet access, a webcam and microphone. You should download and install the Zoom app prior to your appointment.
If you have questions about whether a telemedicine visit is right for you, please contact your provider’s office.
For questions related to Zoom, please call 1-844-455-8762, available 8 a.m. to 4:30 p.m. weekdays.
For MyChart questions, call our MyChart Customer Service Center, available 8 a.m. to 4:30 p.m. weekdays: 585-275-8762 or 1-888-661-6162 (choose Option 1).
For more information or to request a physician's appointment
call us at
To request a Physical Therapy or Occupational Therapy appointment
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or for urgent issues