UR Medicine / Mental Health & Wellness / Resources Patient & Family Resources We offer assistance to patients and their families in crisis who are struggling to cope, adapt, and manage a mental illness. In addition to providing the latest therapies and treatment options, your Mental Health & Wellness team also helps “connect” you with the community resources needed to continue your recovery. Crisis Call Line (585) 275-8686 Counselors are available 24 hours a day, seven days a week, to offer support and help if you are in a mental health crisis. Learn what to expect Coping with the COVID-19 Health Crisis We've complied some words of advice from our patient and family advisors from DPACC to help you maintain your mental health during this uncertain time. 211 Life Line The 211 Finger Lakes regional website provides a searchable online database of community resources and crisis services for Monroe, Wayne, Cayuga, Ontario, Livingston, and Seneca County. Visit 211 website Opioid Overdose Prevention Training This training is designed for patients, families, medical personnel, and community members interested in helping save lives. Learn more about Training